Refund policy
We want you to LOVE your On The Glow purchase and are happy to accept returns for store credit. At this time, we are not offering exchanges or refunds.
Please email celina@shopontheglow.com to begin the return process.
Once we have received the item, we will let you know within 2 business days if your return has been accepted. We will process your return within 5 business days and email you a store credit in the original amount (minus shipping or any discounts used) of your purchased item.
WE WILL NOT ACCEPT A RETURN IF ITEM:
- Shows evidence of wear or has been washed
- Is a bathing suit or resort item (cover up)
- Is an intimate (bralettes) or bodysuit
- Is a sale item
Return details: shipped online orders
Shipped returns must be postmarked within 14 days of the item being delivered to you due to transit time for it to get back to us. Additionally, we are not responsible for return shipping costs. If you are local to the Queens area, you can drop the item off at location (please note if this is your method of return).
Damaged Item
If an item is damaged, the damage must be reported to celina@shopontheglow.com within 5 days of the delivery date. All damaged items must be postmarked within 3 days of report (we will provide a shipping label).